Terms and Conditions

Welcome to Safimall!
These Terms & Conditions explain how you can use our website and services. By browsing our site or placing an order, you agree to follow these terms — so please take a moment to read them.

1. 🛒 Ordering & Payment

  • All orders are subject to product availability and confirmation from our team.

  • Prices are listed in Kenyan Shillings (KES) and may include applicable taxes and delivery charges.

  • Payment is required at the time of placing your order unless otherwise agreed.

2. 🚚 Shipping & Delivery

  • We do our best to process and ship your order as quickly as possible.

  • Delivery times may vary depending on your location and the shipping method used.

  • While we aim for timely delivery, we are not liable for delays caused by couriers, weather, or other unexpected events.

  • Once your package is shipped, you’ll receive a tracking number to follow its journey.

3. 🔄 Returns & Refunds

  • Your satisfaction matters to us.

  • If you’re not happy with your purchase, please contact us within 14 days of receiving your order.

  • Returned items must be in their original condition and packaging.

  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part.

4. 🔐 Privacy

We respect your privacy and handle your personal information with care.
By using our site, you agree to how we collect and use your data, as outlined in our Privacy Policy.

5. © Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Safimall and protected under copyright laws.
Please don’t copy, reuse, or modify anything without our written permission.

6. 🔄 Changes to These Terms

We may update these terms from time to time to reflect changes in our services or policies.
Check back occasionally to stay informed — your continued use of our website means you accept any updates.

7. 📞 Contact Us

Have a question, concern, or need help with an order? We’re happy to assist!